DarazPlay (“DarazPlay,” “we,” “us,” “our”) protects the personal information of users (“you,” “your”). This Privacy Policy explains how we collect, use, disclose, secure, and retain information when you access or use our website.
Information We Collect
DarazPlay collects information you provide directly, information generated automatically, and limited data from approved third parties.
1. Information You Provide
You provide data during account creation, payments, communication, and participation in platform activities. This includes:
- Account registration: Name, email, phone number, date of birth, residential address.
- Payment actions: Credit card data, bank account details, e-wallet references.
- Wagering activity: Bet history, account identifiers, transaction trails.
- Support requests: Contact details and the subject of your inquiry.
- Promotions or surveys: Additional information required for participation.
2. Information Collected Automatically
DarazPlay records technical and behavioral information when you access the website. This includes:
- IP address for location identification and fraud screening.
- Device type, operating system, and browser type for compatibility checks.
- Referring URLs and visited pages for traffic analysis.
- Session duration for user-engagement measurement.
3. Information From Third Parties
We collect limited information from approved partners when legally permitted or when you grant consent. Examples include:
- Social platforms for login validation or marketing (opt-in only).
- Fraud detection services for identity checks.
- Service providers supporting payment handling or compliance functions.
How We Use Your Information
DarazPlay uses personal data to deliver services safely, operate the platform, and meet regulatory duties.
We use your information for:
- Account setup and identity verification.
- Transaction processing for deposits, withdrawals, and wager settlements.
- Fraud prevention and compliance, including AML checks.
- Customer support and request handling.
- Personalized recommendations based on your preferences (with consent).
- Website optimization through performance and usage analysis.
- Regulatory reporting, tax compliance, and responsible gambling requirements.
Disclosure of Information
We disclose information only when necessary and under controlled conditions.
- Service providers: For technical operations, payment processing, analytics, or support.
- Payment processors: To authenticate and complete financial transfers.
- Regulators or law enforcement: When legally mandated or during investigations.
- Approved third parties: Only with explicit user consent for defined purposes.
We do not sell personal data.
Data Retention
DarazPlay retains data for the period required to meet operational, legal, and regulatory obligations. Retention may be extended for:
- Account history preservation required by authorities.
- Dispute resolution and legal claims.
- Mandatory data storage periods under applicable regulations.
Data is removed on request when legally permissible.
Your Rights
Which rights do users have?
- Access and correction: You may access your data and request changes to inaccurate information.
- Processing objection: You may opt out of marketing or request review of activities not based on legitimate interest.
- Data portability: You may request a structured file containing your personal information.
- Erasure requests: You may request deletion when permitted by law.
Submit rights requests to [email protected]. We respond within a reasonable timeframe.
Security
DarazPlay implements technical and organizational measures to protect information. These include:
- Encrypted databases for secure data storage.
- Access controls that limit data handling to authorized personnel.
- Regular security assessments and vulnerability reviews.
- Industry-standard encryption for communication and data transfer.
Complete security cannot be guaranteed, yet the platform maintains high standards to minimize risk.
Children’s Privacy
Does DarazPlay collect information from minors?
DarazPlay does not target users under the age of 18 and does not knowingly collect data from minors. Parents or guardians may request data removal by contacting [email protected].
Policy Updates
DarazPlay updates the Policy when practices, technologies, or legal requirements change. Updates appear on the website, and users may receive email notifications. Reviewing the Policy periodically helps you stay informed.
Additional Information
Cookies:
DarazPlay uses cookies and related technologies to store preferences, improve website performance, and tailor user experience. Browser settings allow you to manage cookie preferences.
Third-party links:
Links to external websites may appear on the platform. DarazPlay does not control third-party practices and encourages you to review their privacy policies.
Contact Us
For questions about personal information or privacy practices, contact [email protected].