What should you do if your account is hacked or suspected to be hacked?
How do you respond when you suspect a hack?
You act immediately when you suspect a hack. You change your password first, because your password controls your access. You then contact customer service, because the support team verifies activity and guides your next steps.
What should you do when your account is confirmed to be hacked?
You log in as fast as possible when you confirm a hack. You remove all saved bank card details, because stored payment data increases risk. You also try changing your password again to block unauthorized access.
Key actions you take:
- Change your password immediately
- Delete saved bank card information
- Notify the customer service officer for assistance
Customer service provides technical help, checks your account status, and supports recovery.