How can you change your Darazplay email address or phone number?

You change your Darazplay contact details by submitting a formal request, completing identity checks, and confirming the update through verification steps. The process protects your account from unauthorised changes.

How do you submit the change request?

You submit your request by emailing [email protected] with the subject line Request to Change Email Address/Phone Number/Both.
The required information depends on the type of update.

Change email address — required details

• Username
• Full name
• Date of birth
• Phone number
• Last deposit amount
• Last withdrawal amount
• Current balance
• Reason for change
• Old email address
• New email address

Change phone number — required details

• Username
• Full name
• Date of birth
• Email address
• Last deposit amount
• Last withdrawal amount
• Current balance
• Reason for change
• Old phone number
• New phone number

Change both details — required details

• Username
• Full name
• Date of birth
• Last deposit amount
• Last withdrawal amount
• Current balance
• Reason for change
• Old phone number
• New phone number
• Old email address
• New email address

Important rule
If you update your email address, you must send the request from your current registered email to verify identity.

Why should you contact customer support after sending the request?

You contact customer support to confirm that your request has been received and to initiate the verification stage.
Agents provide 24/7 assistance and ensure that your documents enter the review queue.

Why is a phone call verification required?

A phone call verification confirms your identity before changes are applied.

Actions

• Confirm your active phone number.
• Provide the best time for the verification call.

This step prevents unauthorised users from altering your contact details.

What happens after verification is completed?

You receive a notification email once your request is approved.
The message is sent to your newly updated email address.

This notification confirms that all details have been updated within your account.

What rules apply to changing personal account information?

Darazplay limits changes to protect account integrity.

Rules

• Contact details cannot be changed more than three times.
• Core personal information cannot be altered:
  • Username
  • Full name
  • Date of birth
  • Card holder information

These restrictions secure financial and identity-related data.